Return policy

We want you to love what you ordered. Here's how returns work at Common Thread Studio.

Custom embroidered items

Custom orders are final sale. Every custom piece is made just for you, approved by you before production begins, so it can't be restocked or resold. Your written approval of the design proof is the green light for production, which is why we take that step seriously and never start stitching without it.

If we made a mistake, that's on us. If your item doesn't match the proof you approved, email hello@commonthreadstudio.ca within 7 days of receiving it, with photos, and we'll make it right.

Studio Collection items

Studio Collection pieces are our own ready-to-buy designs. They can be exchanged, or returned for store credit, within 14 days of purchase. Store credit is issued for the price paid and never expires. Items must be unworn, unwashed, and in original condition with tags attached. We don't offer refunds.

To start an exchange or return, email hello@commonthreadstudio.ca with your order number, which you'll find in your order confirmation email.

Hats and beanies are final sale for hygiene reasons. Clearance items are final sale.

Customer-supplied garments

When we embroider on a garment you provide, we talk through any risks before starting, and we're careful with every piece. Because we didn't source the garment, we can't offer replacement if something goes wrong during embroidery. We'll always tell you honestly if we think an item isn't a good candidate before any work begins.

Shipping on returns

Return shipping is the customer's responsibility, unless the return is due to our mistake or a defective item, in which case we'll cover it.

Questions about a return? Email hello@commonthreadstudio.ca and we'll figure it out together.